Break...

Break....What is a break?
If Monday were a person...





She'd look something like this.

So today started so smooth. What are you doing today? Well I am going to work on the schedule and do some teller observations...it's going to be a good day. FALSE!
Today was so good, then all of a sudden...SHE comes in. The she who ripped my face off last week because she is rude and ignorant.
She comes in and she is on the phone with the contact center because she wants everyone to know how "mean and nasty that assistant manager is"
UGH! FO REAL!


I can only appropriately handle this situation with memes.

Anyway the "newish" teller gets and gives her exactly what she wants. So when I pull her aside and ask her why she didn't follow procedure. "Well....ummmm....well she was angry and causing a scene and she was on the phone with corporate office"

UMMMMMMM FALSE!
One we don't have a "corporate office" we are not some super villain corporation. Two she was on the phone with the contact center...who are they...they are telephone tellers.
"Well they told me not to do it?"
O Really? You talked to them?
"Well no, she told me they said"
Ok Well I need you to go read her acct notes now, and for future reference you need to CYA and if you are going to make exceptions like that...you need to speak to the person who is "okaying" them. Not hearsay.

Ugh...just ugh!



Anyway, that was my day in a nut shell. I hope you have a good day. I missed talking to you the last couple days.
I love you!!
Good night.